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Frequently asked questions
Quick answers to the questions we receive most often.
Will my content survive a theme update?#
Yes. Your settings, texts and images are kept in the updated copy Shopify creates. Only changes made in the code editor are not carried over. See Update Opaline.
Why does a section look different on my phone?#
Several sections have their own mobile settings — image, sizes, columns, positions — so phones can be tuned without changing the desktop. Switch the editor preview to mobile and check the section’s mobile settings. See Mobile layouts.
The glass effect barely shows. What is wrong?#
Probably nothing. Glass needs something to blur: photographs with depth read well, a flat near-white image gives the effect nothing to work with. Panels also turn solid on purpose when a visitor asked their device for reduced transparency.
How do I use an alternate product or collection page?#
Assign it in the Shopify admin, on the product or collection, under Theme template. See Alternate templates.
How do I create a mega menu?#
Nest items under a top-level item of your main menu in Content > Menus, then set the header’s Menu type to Mega menu. See Navigation & mega menu.
My content sits in a narrow column on a large screen.#
Check Full width under Theme settings > Layout. Turned off, content is held to the Page width you set.
Can I change the fonts?#
Yes, under Theme settings > Typography. Any font from the Shopify font library can replace Fraunces and DM Sans.
The gallery shows every photo when I choose a color.#
Check that each variant has its image set, and that Hide photos of non-selected colors is on. See Color variants & swatches.
How do I turn off the quick add button?#
Under Theme settings > Product cards, turn off Quick add. Quick view can stay on.
Can you customize the theme for my store?#
We don’t write custom code for individual stores. For changes beyond the theme’s settings, we recommend hiring a Shopify Partner.
Can’t find your answer? Write to us — every message is answered within one to two business days.